If your iPhone 6S is mysteriously shutting down and has you thinking it’s been cursed - or that you were cursed for picking up a faulty phone - Apple finally wants to address your concerns. After numerous complaints, Apple last month admitted to a problem with the battery and offered a replacement for affected users. If you think you have one such model, you can check the serial number here and start the process for a free replacement. Remember to back up your data beforehand.
The problematic battery will cause phones to shut down suddenly once it gets to about 30% charge - plenty of charge left that it should keep on chugging. Apple recently explained the cause of the problem while also assuring us it won’t cause phones to catch fire like the infamous Samsung Galaxy Note 7 debacle.
It turns out the culprit is plain old air. According to Apple, the batteries from phones manufactured between September and October 2015 were exposed to "controlled ambient air" for too long while being assembled. As a result, they degraded faster than normal.
The company also responded to allegations from some users that the phones were catching fire by stating "external factors" are to blame for the reported incidents. The company found no cause for concern with the product after running tests on the phones in question. So go ahead and feel free to take your oven mitts off next time you want to pick up your phone to browse your news feed.
Still, Apple may not be out of the woods yet with this particular battery problem. Some users claim the battery issue affects other iPhone models in addition to the 6S, including the iPhone 6, iPhone 6 Plus, and iPhone 6S Plus. And a Chinese consumer watchdog group, China Consumers Association has been one of Apple’s most vocal critics, demanding the Cupertino tech giant put more effort into conducting an investigation.
Apple hasn’t confirmed anything so far but they do concede customers with phone models outside of their original estimates are lodging complaints. They plan to find out more through an iOS update this week which will come with additional diagnostic capability. It might be the case the other phone models are suffering from a completely separate battery draining bug identified in the recent iOS 10.1.1 release. If that’s the case, Apple could more easily and less expensively address the problem with a future software patch.
Here’s to hoping it’s just a software problem. With all the issues we’ve been seeing this year related to faulty phone batteries, nothing would be better this holiday season than gifts that aren't likely to get sent back to Santa's workshop.