Foreword
This page is a continuation of our terms and conditions, and as such, cannot be taken out of context or used without reference to our terms and conditions page and other policies which govern our legal framework.
1. Collection
1.1. Registration
We collect user data on upon registration and/or subscription to our services. We may also collect client information, such as web browser information and IP address.
1.2. Analytics
Analytics data is collected from website users, including time spent on our site, client information and pages viewed.
1.3. Payments
Where payments are used, we collect either the username or email of your chosen payment gateway account or in the case where a bank and/or debit/credit card is used, we collect the required amount of information necessary for a successful transaction.
2. Usage
2.1. Why we collect data
We may collect data (including sensitive data) to enable fulfillment of a contract or to provide a product or service. We may also collect data for research purposes as outlined in clause 2.2.
2.2. Improvements
Our primary reason for collecting analytical data is to understand how users interact with our site and services in order to improve them. We do not share any data which is traceable to our users with any third parties.
2.3. Communication
Where we need to communicate with our users, we use the relevant data that they have provided us with. This information is not shared with or sold to third parties under any circumstances.
2.4. Personalisation
The data that users provide or data that we collect may be used to personalise the aforementioned's user experience.
3. Management
3.1. Sharing
We never sell or share user data with third parties, with exception to nationally or internationally recognised authorities where applicable. Circumstances in which data may be shared with authorities is detailed on our terms and conditions page.
3.2. Storage
Sensitive information, such as passwords, is encrypted. We also take strenuous security precautions to ensure that data remains safe. All data is stored in online and offline databases and no personal information is ever stored on paper records.
3.3. Requests
Customers have the right to request all information being stored which directly concerns them. We do not charge a fee for providing this information.
3.4 Sub-processors
Personal data may be shared with a number of sub-processors of which vary depending on the product or service being provided. A full list of sub-processors who have or would ordinarily be given your data (relating to a specific product or service) can be provided upon request.
3.5 Removal
Any personal information that we hold on a person or organisation can be removed upon request by the entity in question. You can send a request to remove data here
3.6. Data map
| Source | Personal data | Reason | Handling | Disposal | Consented | Sensitive data |
|---|---|---|---|---|---|---|
| Contact forms | Full name Email address IP address Phone number |
To process new enquiries | Stored in secure database | Upon request | Yes | No |
| Ticket system | Full name Email address IP address |
To process support tickets | Stored in secure database | Upon request | Yes | No |
| Newsletter subscription | Full name Email address |
To send newsletters | Stored in secure database | Upon request | Yes | No |
| Invoicing and payments | Full name Email address Address Phone number Payment information |
To process new payments and invoices | Stored in secure database | Upon request | Yes | Yes |