Terms and conditions

1. Privacy

We have the utmost respect for all our customer's and user's privacy. To review how we collect, manage and store your data, please take a look at our data policy. It is also important to look at our privacy policy, which outlines what measures we take to ensure your data remains private.

2. Safety

All of our services are carefully monitored to protect the safety of our users.

2.1. Malicious software

We take strenuous security precautions to stop malicious code being uploaded to our servers and being spread to our users.

2.2. Hate crime

Any content regarded as a hate crime, including but not limited to, racism, sexism, sexual harassment and threats of violence are not tolerated. Such offending articles will be removed from our servers and the person responsible will be banned from using our services again. We reserve the right to report such cases to the relevant authorities at our discretion.

2.3. Profanity

Any content containing pornographic content will be removed, and the person responsible will be reprimanded.

2.4. Fraud

Impersonating or intentionally misleading other users or site administrators is forbidden. In cases which we deem to be classed as fraud, for which we reserve the right to determine, all relevant information relating to the case will be sent to the relevant authority and the person(s) in question will be banned for using our services.

2.5. Violations

It is forbidden for any person(s) to violate our policies or encourage others to violate them. Such cases will result in suspension of your account(s) or termination of your services.

3. Accounts and registration

3.1. Compliance

By creating an account and/or using our website and services you agree to uphold our policies detailed in this document and elsewhere.

3.2. Information

All information provided for user accounts during registration and subsequent adjustments must be correct to the best of your knowledge. Breaches of this condition may be unlawful in your country and region of residence and will likely result in suspension of the account. All information should also be kept up-to-date.

3.3. Age

We have no age restriction on user registration, however, the use of some services may have age restrictions in place. You are advised to check upon subscribing to a service whether this may affect you.

4. Supply of Goods

4.1. Description

The description of the Goods is set out in our sales documentation unless expressly changed in our quotation. In accepting the quotation you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.

4.2. Specification

We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

4.3. Price

The price (Price) of the Goods is set out in our quotation current at the date of your order or such other price as we may agree in writing. If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to delivery. Any increase in the Price under the clause above will only take place after we have told you about it.

4.4. Discounts

You may be entitled to discounts. Any and all discounts will be at our discretion.

4.5. Taxes

The Price is inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

4.6. Cancellation

The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time or stated otherwise. Before acceptance of the quotation, either party in the agreement may cancel the order.

4.7. Contract

By accepting a quotation you agree to enter a legally binding contract with us. Cancellation under clause 4.6 (above) is no longer applicable and requests to cancel the order will be granted at our discretion.

5. Payment

5.1 Invoice

We will invoice you for the Price either: on or at any time after delivery of the Goods; or where the Goods are to be collected by you or where you wrongfully do not take delivery of the Goods, at any time after we have notified you that the Goods are ready for collection or we have tried to deliver them.

5.2 Payment term

You must pay the Price within 30 days of the date of our invoice or otherwise according to any credit terms agreed between us. We may also grant extensions to the payment deadline at our discretion.

5.3 Non-payment of invoices

If you do not pay within the period set out above in clause 5.2, we will suspend any further deliveries to you and without limiting any of our other rights or remedies for statutory interest, charge you interest at the rate of 3% per annum above the base rate of the Bank of England from time to time on the amount outstanding until you pay in full.

5.4 Method of payment

Upon accepting a quotation, you also agree to settle the corresponding invoice using one of our available payment methods. We will make reasonable provision where a certain payment method is not available to collect payment from you. We may extend the payment deadline at our discretion if the deadline is exceeded owing to an issue with a payment method. Payments by bank transfer will always be made available free of charge. Payments by cheque may be made available subject to our prior approval and may incur a surcharge. The maximum surcharge for payments by cheque is 20GBP and we can only accept cheques from UK bank accounts unless stated otherwise.

5.5 Obligations

Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part.

6. Delivery of Goods

6.1 Physical Goods

We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing. If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises. Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights: store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods. If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.

6.2 Digital Goods

Delivery of digital Goods or access to online Goods will be to the email address provided on the quotation.

6.3 Completion date

Any date given for delivery of the Goods is an estimation only and we will only provide compensation for delays at our discretion. Furthermore, we will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

7. Acceptance of Goods

7.1 Inspection of Goods

You must inspect the Goods on delivery or collection. If you identify any damages or shortages, you must inform us in writing within 15 days of delivery, providing details. Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection. Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.

7.2 Guarantee/warranty

Where a guarantee or warranty has been provided for a fixed period, we will, as appropriate, repair, or replace, or refund the Goods or part of them during the fixed period. If you identify any damages or shortages, you must inform us in writing during the warranty period, providing details. Where a problem has been fixed and the existing warranty has less than 3 calendar months remaining, the warranty period will be reset to 3 calendar months.

7.3 Liability

We will be under no liability or further obligation in relation to the Goods if: if you fail to provide notice as set above; and/or you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or the defect arises from normal wear and tear of the Goods; and/or the defect arises from misuse or alteration of the Goods, negligence, willful damage or any other act by you, your employees or agents or any third parties.

7.4 Risk

The risk in the Goods will pass to you on completion of delivery. We are not responsible for the Goods after delivery or any subsequent effect they may have.

7.5 Title of Goods

Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due. Until title to the Goods has passed to you, you must (a) hold the Goods on a fiduciary basis as our bailee; and/or (b) store the goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and/or (c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery. As long as the Goods have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or of any third party where the Goods are stored in order to recover them.

8. Termination

8.1 Accounts and services

We reserve the right to terminate your account and/or services at our own discretion, in cases where we deem our terms or policies to have been violated. In most cases, anyone found to be in breach of our policies will be notified first so they have the opportunity to rectify the offending article.

8.2 Sale of Goods

We can terminate the sale of Goods under the Contract where: you commit a material breach of your obligations under these Terms and Conditions; you are or become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtors; you enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with your creditors; or you convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part thereof, any documents are filed with the court for the appointment of an administrator, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for the winding up of your affairs or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency.

9. Communication

All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party). Notices will be deemed to have been duly given: when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; on the fifth business day following mailing, if mailed by national ordinary mail; or on the tenth business day following mailing, if mailed by airmail. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

10. Amendments

We reserve the right to amend any of our policies without prior notification to account holders or service users. Continued use of our services after an amendment to our terms or policies constitutes acceptance of the amended items.

11. No Waiver

No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

12. Severance

If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

13. Law and jurisdiction

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

14. Definitions

14.1. 'us', 'we', 'our'

The terms 'us', 'we' and 'our' refer to Vertanet LTD or Vertanet.com, including sub-domains and any other official branded service we provide.

14.2. 'polices', 'terms'

The terms 'policies' and 'terms' refer to our legal policy framework, which is accessible on this page.

14.3. 'website', 'services'

The terms 'website' and 'services' refer to any official online presence belonging to Vertanet LTD and any subscription or service we provide, either offline or online.

14.4. 'business day', 'working day'

A 'business day' or 'working day' means any day other than a Saturday, Sunday or bank holiday in England and Wales. Although work make take place on a day not considered to be a business day, this is not a requirement on our part.