Support

Find answers to your questions or get in touch with our team.

salesEnquiry

Sales Enquiry

Reach out to our sales team for assistance with any sales related queries.

customerSupport

Customer Support

Get in touch with our customer support team for assistance using our solutions.

Service Status

Find the service status for our online services or check for scheduled maintenance.

Frequently Asked Questions

How can I contact you to arrange a quote?

We provide a variety of contact methods across our for you to use. You can find quote forms on our product pages and additional contact methods on our support page, including live support and pre-sales.

What is your refund policy?

On most of our products we will offer a full refund should it not meet your expectations or requirements. As the nature of our services differ, please check with the specific service you are interested in or get in touch with us.

What payment methods do you accept?

We accept PayPal, debit card, credit card and bank transfers. Bitcoin payments may be made upon request but may require proof of identification.

What is your privacy policy?

At Vertanet, we take your privacy seriously. We will never sell or share your personal information with a third party.

Why haven't I received any emails after an order?

The first thing to check is that our emails were not delivered to your spam folder and your email address is correct. If you are still encountering an issue, then please get in touch with us and we will resolve the problem.